Häufig gestellte Fragen

Authenticity

Yes, every bag is carefully inspected before being listed in which they undergo a double authentication process. We only sell authentic vintage coach handbags sourced from trusted suppliers internationally.

If you have any concerns regarding the authenticity of an item, please refer to our authenticity guarantee in our returns and refund policy and don't hesitate to contact us here or by email at maisiesbusiness@gmail.com. We'll be happy to answer any questions and review your concerns promptly.

Every handbag is carefully inspected before being listed using a combination of authentication methods. We assess key details such as the leather quality, craftsmanship, stitching, hardware, serial number, creed patch, branding, and overall construction. We also compare each bag against known authentic examples and trusted reference materials.

We source our inventory from reputable suppliers internationally, where strict regulations surrounding the sale of counterfeit goods help maintain a highly trusted second-hand market. Every bag undergoes a thorough assessment before being offered for sale, and we stand behind the authenticity of every item we sell.

We do not offer additional authentication or verification services for handbags purchased through our store. However every handbag sold by Maisie's Archive undergoes a thorough double authentication process before being listed for sale.

For added peace of mind, many of our handbags are available to purchase through our Vinted store, where Vinted's Verification service may be available on eligible items for an additional fee. Where available, this optional service allows your handbag to be independently verified before it is delivered to you.

Alternatively, you're welcome to have your purchase independently authenticated after it arrives using a reputable third-party authentication service. If the item is proven to be inauthentic by a recognised authentication provider, we will honour our Authenticity Guarantee and provide a full refund in accordance with our policy.

Shipping

Orders are normally dispatched within one working day. This excludes bank holidays and weekends.

UK orders are shipped using Royal mail tracked services.

International orders are sent using trusted courier partners like DHL Express Worldwide.

Shipping costs are calculated at checkout based on your location and chosen delivery method. For more information please read our shipping policy here.

Yes. We ship internationally to selected destinations using DHL Express to provide fast, reliable, and fully tracked international delivery.

Please note that shipping to countries within the European Union is temporarily paused whilst we await further clarification and developments regarding the EU Packaging and Packaging Waste Regulation (PPWR), particularly in relation to its application to small businesses. We plan to reassess EU shipping following further developments in this EU law in Autumn 2026 and hope to resume deliveries to EU customers as soon as possible.

Please note that international orders may be subject to customs duties and taxes depending on the destination country. Where applicable, these charges are collected at checkout so you won't be faced with unexpected fees when your order arrives.

Yes. Tracking information will be emailed once your order has been dispatched.

Delivery estimates are not guaranteed. If your parcel is significantly delayed, please contact us here or at maisiesbusiness@gmail.com and we'll investigate with the courier.

UK Returns

Yes. We accept returns from UK customers in accordance with our Returns & Refund Policy.

If you wish to return an item, please submit a return request through your customer account or contact us if you require assistance. Please ensure you have read our Returns & Refund Policy here before requesting a return, as it contains important information regarding eligibility, return timeframes, and the condition in which items must be returned.

To request a return, log in to your customer account and view your order history. Select the order you'd like to return, choose the item(s), and submit your return request by following the on-screen instructions.

Once we've reviewed your request, we'll contact you with the next steps and return instructions. Please do not send your item back until your return request has been approved.

Please ensure you have read our Returns & Refund Policy before submitting a return request, as it contains important information regarding eligibility, timeframes, and return conditions.

Unless the item is faulty, damaged, or incorrectly sent, customers are responsible for the cost of returning their order.

Due to the high value of our handbags, all UK returns must be sent using a secure, tracked, and appropriately insured delivery service. We can provide a prepaid Royal Mail Special Delivery return label for a flat fee of £10, which will be deducted from your refund.

Yes, provided the item is returned in its original condition within the return window.

Refunds are usually processed within a few working days after the returned item has been received and inspected to ensure it aligns with our returns policy.

International Returns

Please note that shipping to countries within the European Union (EU) is temporarily paused while we await further clarification and developments regarding the EU Packaging and Packaging Waste Regulation (PPWR). As a result, we are not currently accepting new orders from EU customers and therefore returns.

For international orders placed outside of the EU, our usual returns policy applies and are not eligible for change of mind returns due to the additional complexities involved with international shipping, customs procedures and import requirements.

If you are located outside of the EU your order arrives damaged or is significantly not as described, please contact us here or at maisiesbusiness@gmail.com ideally within 48 hours of delivery, with photographs and relevant details, and we will work with you to resolve the issue as quickly as possible.

We will update this page when EU shipping resumes.

For international customers outside the EU, we do not offer change-of-mind returns. International returns are only accepted where an item arrives damaged, faulty, incorrect, or significantly not as described.

If you believe your order qualifies for a return, please contact us directly at maisiesbusiness@gmail.com as soon as possible after delivery. Please include:

Your order number
A description of the issue
Clear photographs showing the fault, damage, or relevant details

We will review your claim and, where appropriate, provide you with return instructions.

Please ensure you have read our Returns & Refund Policy before submitting a return request, as it contains important information regarding eligibility, timeframes, and return conditions.

We do not offer change-of-mind returns for international customers outside the EU.

Where an international return is approved because an item is faulty, damaged, incorrect, or significantly not as described, Maisies Archive will cover the reasonable cost of returning the item, as the issue is not the customer's fault.

Please contact us regarding returning your item so that we can review the issue and provide you with the appropriate return instructions.

Customs duties, taxes, and import charges are the responsibility of the customer and are collected at checkout where applicable.

These charges are generally non-refundable, as they are paid to customs authorities or third-party providers rather than to Maisie's Archive. If any duties, taxes, or customs charges remain unpaid and are charged to us when a returned order is received, these costs may be deducted from your refund.

We recommend checking your country's import requirements before placing an order, as customs charges vary depending on your location.

Refunds and Cancellations

Refunds are processed once your return has been received and inspected. Once approved, your refund will be issued to your original payment method. Please allow 3–5 working days for the refund to appear in your account, depending on your bank or payment provider.

Approved refunds will be issued using the original payment method used to place your order.

Once your refund has been processed, the time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

You will receive confirmation once your refund has been issued. Please note that it may take several business days for the refund to be reflected in your account.

We take great care to ensure every order is checked before dispatch. However, if you receive an item that is different from the one you ordered, please contact us as soon as possible via our Contact Us page or by emailing maisiesbusiness@gmail.com.

Please include your order number and photographs of the item received so we can investigate the issue and arrange an appropriate resolution as quickly as possible.

Further details are outlined in our Returns & Refund Policy.

We take great care to securely package every order using protective materials and ship with trusted couriers to minimise the risk of damage during transit.

If your item arrives damaged, please contact us within 48 hours of delivery via our Contact Us page or by emailing maisiesbusiness@gmail.com. Please provide photographs of the item and its packaging so we can assess the issue and work with you to resolve it as quickly as possible.

Further details are outlined in our Returns & Refund Policy.

All orders are shipped using trusted couriers with tracking to minimise the risk of loss during transit.

If you believe your parcel has been lost, please contact us promptly via our Contact Us page or by emailing maisiesbusiness@gmail.com so we can investigate the matter with the courier and work towards a resolution.

Further details are outlined in our Returns & Refund Policy.

Yes, provided your order has not yet been dispatched. If you need to cancel your order or make changes to your delivery details, please contact us here or email us at maisiesbusiness@gmail.com as soon as possible with your order number and we will do our best to assist.

Due to the nature of our business and the limited availability of vintage items, orders may be processed quickly after purchase. Once your order has been dispatched, we are unable to cancel or amend it.

If you no longer wish to keep your order after it has been delivered, please refer to our Returns & Refund Policy for information on how to arrange a return.

Payments

We accept all payment methods available at checkout. This includes major debit and credit cards, Klarna, Shop Pay, Apple Pay and more.

Yes. Payments are processed securely using Shopify's encrypted checkout to ensure your personal and payment data remain safe.

If available in your region, installment payment options such as Klarna will appear automatically at checkout.

Product Information

All handbags sold by Maisie's Archive are genuine vintage, pre-owned pieces, meaning each bag has its own unique history and character. As vintage items, signs of previous use and age should be expected.

Every handbag is carefully inspected before being listed, and we assess the overall condition including the exterior, interior, leather, hardware, stitching, and any functional elements. Any notable wear, marks, scratches, stains, fading, or imperfections are clearly described in the product description and shown in the listing photographs wherever possible.

Yes. We do not use stock images for our vintage handbags. Every item is individually photographed so you can accurately assess its condition, colour, features, and any signs of wear before making your purchase.

Please note that while we make every effort to represent each handbag as accurately as possible, slight variations in colour and appearance may occur due to studio lighting during photography and differences in individual screen settings or device displays.

We encourage you to review all photographs alongside the product description carefully, as they form an important part of the item's overall condition description.

Every handbag is individually inspected before being listed. We carefully assess the exterior, interior, leather, hardware, stitching, straps, and overall condition to provide an accurate representation of the item.

As our handbags are vintage and pre-owned, signs of age and previous use should be expected. Any notable wear, marks, scratches, stains, fading, or other imperfections are clearly described in the product description and shown in the listing photographs wherever possible.
Please note that while we make every effort to represent each handbag as accurately as possible, slight variations in colour and appearance may occur due to studio lighting during photography and differences in individual screen settings or device displays.

We encourage you to review all photographs and read the full product description carefully before purchasing to ensure you are happy with the item's condition. Signs of wear that have been clearly disclosed before purchase are not considered faults and won't be eligible under our returns and refund policy for faulty items.

We generally do not carry out extensive cleaning before listing our bags unless absolutely necessary, as we carefully source vintage Coach handbags that are already in good overall condition. Each bag is thoroughly inspected before being listed, and any signs of wear or notable imperfections are clearly described and photographed so you know exactly what to expect.

If you wish to clean or restore your handbag after purchase, we recommend using a professional restoration service or carrying out thorough research to ensure the correct methods and products are used. Improper cleaning or restoration can permanently damage vintage leather and hardware.

We are unable to accept returns or provide refunds for handbags that have been altered, cleaned, repaired, restored or otherwise damaged after delivery as a result of work carried out by a customer or a third party.

Our prices reflect the current market demand, condition, rarity, and style of each vintage Coach bag. Every handbag is individually researched before being listed, with pricing based on recent sales of comparable pieces, as well as its overall condition and desirability.

We aim to price our bags as fairly and competitively as possible while ensuring our business remains sustainable. Some vintage Coach styles are particularly rare and highly sought after by collectors, which may result in higher prices due to their limited availability.

As the majority of our handbags are one-of-a-kind vintage pieces, once an item has sold it is not guaranteed it will be restocked again.

However, we regularly source similar vintage Coach handbags, so while the exact bag may not become available again, you may find a similar style in one of our future drops. We recommend following us on social media or subscribing to our newsletter to be the first to hear about new arrivals.

You are welcome to contact us with your request. While we can't guarantee availability, we will happily keep an eye out.

We aim to release new vintage pieces every week. Upcoming drops are announced in advance via the countdown on our homepage, as well as through our social media channels and newsletter.

To make sure you don't miss out, follow us on social media or subscribe to our newsletter to be the first to hear about our latest arrivals - including exclusive insights into what is coming.

Sustainability

At Maisie's Archive, we believe in preserving well made vintage pieces and helping them continue to be enjoyed rather than allowing them to go unused. Each handbag has its own story, craftsmanship, and timeless style that can be appreciated for years to come.

Many vintage styles are no longer produced, making certain designs increasingly difficult to find. Factors such as discontinued collections, rarity, unique colours, high quality materials, and the popularity of particular styles can all contribute to a handbag becoming highly sought after by collectors.

Choosing vintage is also a more sustainable approach to fashion, as it extends the lifespan of existing products and keeps quality pieces in circulation for longer. By purchasing pre-owned handbags, you are supporting a more circular approach to fashion while helping prevent well made pieces from going to waste.

Where possible, we aim to reduce unnecessary waste by using packaging materials efficiently and reusing suitable materials where we can. All orders are carefully packaged to ensure your handbag arrives safely while minimising excess packaging.

Many vintage handbags were designed and crafted with durability and longevity in mind. Vintage Coach pieces are particularly appreciated for their quality leather, craftsmanship, and timeless designs.

While condition varies between individual pieces, we carefully select handbags that can continue to be enjoyed for many years to come.